Frequently Asked Questions
Your Questions, Answered
We believe in full transparency and exceptional quality. Find everything you need to know about our cleaning processes, standards, and how we care for your home.
Pricing & Payments
How do you determine your cleaning rates?
Our pricing is based on the size of your home, the number of bedrooms and bathrooms, and the specific type of service requested, such as a deep clean or move-out service.
What payment methods do you accept?
We accept all major credit cards, checks, cash, and e-transfers, but payment terms vary depending on the service. For additional information on our payment terms, you can contact our customer service team at 856-544-0263, and we will gladly answer any questions or concerns you may have.
Are there any hidden fees I should know about?
No. We believe in 100% transparency on both ends. Your initial quote, as long as the house is in the condition that was described, includes labor, standard supplies, and insurance. Any elective add-ons are clearly priced before booking.
Safety & Trust
Are your cleaners background-checked?
Yes, every professional undergoes a rigorous multi-state background check and reference verification before joining our team for your peace of mind.
Do I need to provide cleaning supplies?
No, you don’t need to provide any supplies or equipment. Our teams arrive fully equipped with high‑quality, eco‑friendly products and professional tools, so you never have to worry about a thing.
Is Timeless Touch Cleaning insured?
Absolutely. We are fully insured and bonded to provide you with complete protection and absolute confidence while we care for your home.
What if I'm not satisfied with the clean?
Your trust is our priority. If any area doesn't meet your standards, notify us within 24 hours and we will return at no extra cost to make it right.
Service Logistics
How to prepare for my visit?
One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!
What is your cancellation policy?
We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $50 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
Do I need to be home?
Not at all. Most of our clients provide a key or access code. Your home's security is our priority, and all keys are handled with strict internal protocols. If you prefer to be home, that works too!
What should I expect during service?
Expect a professional cleaner to arrive on time with quality supplies. They will follow our rigorous checklist to ensure every surface sparkles. We conclude with a final walkthrough and before and after photos to guarantee your satisfaction.
Still Have Questions? We're Here to Help
Whether you need a custom quote or more details on our vetting process, our friendly team is ready to assist you. Get in touch today for a spotless home and peace of mind.